1. Terms of Website Use

By accessing and using this website, you agree to use it only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use of the website.

Grand Dior Hotel may update, modify, suspend, or remove any content on this website at any time without prior notice. While we aim to keep all information accurate and up to date, we do not guarantee that all content will always be complete, current, or free from typographical errors.

2. Privacy Policy

Grand Dior Hotel respects your privacy and is committed to protecting your personal information. We may collect personal data when you make a reservation, submit an inquiry, contact us directly, or otherwise interact with our website.

Information we may collect

• Full name
• Email address
• Telephone number
• Reservation details and stay preferences
• Billing or payment-related information submitted through booking systems
• Technical information such as browser type, device, and page usage

How we use your information

• To process reservations and respond to inquiries
• To provide guest services before, during, and after your stay
• To improve website performance and guest experience
• To comply with legal, regulatory, and registration obligations
• To send important reservation-related communications

Data protection

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. Personal information is handled only to the extent necessary for operations, guest services, compliance, and legitimate business purposes.

Disclosure to third parties

We do not sell your personal data. Information may be shared only with trusted service providers, booking technology partners, payment processors, or authorities where required by law or for the performance of your reservation and stay.

3. Cookie Policy

This website may use cookies and similar technologies to improve functionality, analyze traffic, remember preferences, and enhance the browsing experience.

• Essential cookies help the website function correctly
• Performance cookies help us understand usage patterns
• Preference cookies may remember language or display choices

By continuing to use the website, you consent to the use of cookies where permitted by applicable law. You may disable cookies in your browser settings, although some site functions may then be limited.

4. Booking & Payment Policy

All reservations are subject to availability, rate conditions, and confirmation by the hotel or authorized booking platform. Rates may vary depending on season, occupancy, market conditions, special offers, and booking channel.

• Published rates may include or exclude taxes and fees depending on the offer conditions
• A valid payment guarantee may be required to confirm a reservation
• Pre-authorization or advance payment may apply to selected rates or dates
• Special requests are subject to availability and cannot be guaranteed unless confirmed in writing

Guests are responsible for reviewing room details, rate terms, occupancy limits, and included services before completing a reservation.

5. Cancellation, No-Show & Refund Policy

Cancellation and refund conditions depend on the selected rate plan, booking channel, and reservation terms presented at the time of booking.

• Flexible reservations may be cancelled within the permitted free cancellation period
• Non-refundable reservations may be charged in full upon booking or upon cancellation
• Failure to arrive without prior notice may be treated as a no-show and charged accordingly
• Refund timing, where applicable, depends on the payment method and booking channel

If a booking is made through a third-party platform, cancellation handling and refund processing may also be subject to that platform’s procedures and timelines.

6. Guest Stay Policy

To ensure the comfort, safety, and privacy of all guests, Grand Dior Hotel reserves the right to apply house rules and operational procedures during the stay.

• Check-in and check-out times apply unless otherwise confirmed
• A valid original passport or government-issued ID may be required at check-in
• Only registered guests may occupy guestrooms unless local law and hotel policy permit otherwise
• Visitors may be subject to registration requirements and additional charges where applicable
• Guests are expected to respect hotel property, other guests, and staff at all times
• Smoking restrictions, noise standards, and safety requirements must be observed

The hotel reserves the right to refuse service or terminate a stay in cases of unlawful conduct, abusive behavior, safety risk, intentional damage, or violation of hotel policies.

7. Liability Disclaimer

Grand Dior Hotel shall not be liable for indirect, incidental, or consequential losses arising from the use of this website, temporary service interruption, technical errors, or information submitted through third-party systems.

While the hotel takes reasonable steps to safeguard guest belongings and personal information, guests remain responsible for valuables not deposited, stored, or protected in accordance with hotel procedures.

Nothing in these policies excludes liability where such exclusion is not permitted under applicable law.

8. Intellectual Property

All content on this website, including text, photographs, branding elements, layout, and design components, is protected by applicable intellectual property laws and may not be copied, reproduced, distributed, or used without prior written consent, except where legally permitted.

9. Governing Law

These policies shall be governed by the applicable laws and regulations of the Republic of Uzbekistan, unless otherwise required by mandatory law or specific booking conditions.

10. Contact Information

For questions regarding these policies, reservations, privacy matters, or legal information, please contact Grand Dior Hotel.

Last updated: March 2026