Legal Information

1. Terms of Website Use

By accessing and using this website, you agree to use it lawfully, responsibly, and in a manner that does not infringe the rights of other users or interfere with the website’s operation.

Grand Dior Hotel may update, amend, suspend, or remove website content at any time without prior notice. While we aim to keep information accurate and current, we do not guarantee that all content will always be complete, up to date, or free from errors.

2. Privacy Policy

Grand Dior Hotel respects the privacy of its guests and website visitors and is committed to protecting personal data in accordance with applicable law.

Information we may collect

• Full name
• Email address
• Phone number
• Reservation details and stay preferences
• Billing or payment-related information processed via booking or payment systems
• Technical information such as IP address, browser type, device type, and website usage data

How we use personal data

• To process reservations and provide hotel services
• To communicate before, during, and after the stay
• To comply with legal, migration, registration, tax, and security obligations
• To improve service quality and user experience
• To send reservation-related notices and service messages

Sharing of personal data

We do not sell personal data to third parties. Information may be shared only with trusted service providers, booking and payment platforms, operational technology providers, or authorities where required by law.

Data protection

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration.

Data retention

Personal data is retained only for as long as necessary for reservation, guest service, legal compliance, accounting, and legitimate business purposes.

3. Cookie Policy

This website may use cookies and similar technologies to improve functionality, analyze traffic, remember preferences, and enhance the browsing experience.

• Essential cookies help the website function correctly
• Performance cookies help us understand usage patterns
• Preference cookies may remember language or display choices

You may disable cookies through your browser settings, although certain website functions may then be limited.

4. Booking & Payment Policy

All reservations are subject to availability, applicable rate conditions, and confirmation by Grand Dior Hotel or an authorized booking platform.

• Rates may vary depending on season, demand, occupancy, and booking channel
• A valid payment method may be required to guarantee a reservation
• Prepayment, deposit, or pre-authorization may apply depending on the selected rate or stay period
• Non-refundable rates may be charged in full at the time of booking
• Special requests are subject to availability and are not guaranteed unless confirmed by the hotel in writing

The hotel reserves the right to pre-authorize or verify the provided payment method before arrival.

5. Cancellation, No-Show & Refund Policy

Cancellation and refund conditions depend on the selected rate plan and booking channel. Guests are responsible for reviewing the applicable conditions before confirming a reservation.

• Flexible reservations may allow free cancellation within the permitted cancellation period
• Non-refundable reservations are not eligible for cancellation without charge
• Failure to arrive without prior notice may be treated as a no-show and charged accordingly
• Early departure may be charged according to the booked rate conditions
• Refunds, if applicable, are returned to the original payment method

Refund processing time may depend on the bank, card issuer, or payment platform and may require several business days.

6. Guest Stay Policy

• A valid original passport or government-issued ID may be required at check-in
• Only registered guests are permitted to occupy guestrooms unless otherwise allowed by law and hotel policy
• Visitors may be subject to registration requirements and additional charges where applicable
• Guests are expected to respect hotel property, staff, and other guests at all times
• Smoking restrictions, safety requirements, and noise standards must be observed

The hotel reserves the right to refuse service or terminate a stay in cases of unlawful conduct, abusive behavior, safety risk, intentional damage, or violation of hotel policies.

7. Guest Conduct

• Guests are responsible for any damage caused to hotel property
• Disruptive, unlawful, abusive, or unsafe behavior is prohibited
• Guests must comply with internal hotel rules and staff instructions related to safety and operations

8. Liability Disclaimer

Grand Dior Hotel shall not be liable for indirect, incidental, or consequential losses arising from the use of this website, technical interruption, inaccurate third-party content, or external booking systems.

While the hotel takes reasonable steps to safeguard guest belongings and personal data, guests remain responsible for valuables not deposited, stored, or protected according to hotel procedures.

Nothing in these policies excludes liability where such exclusion is not permitted under applicable law.

9. Governing Law

These policies shall be governed by the laws of the Republic of Uzbekistan, unless otherwise required by mandatory law or specific booking conditions.

10. Contact Information

For questions regarding these policies, reservations, privacy matters, or legal information, please contact Grand Dior Hotel directly.